AI Customer Service Rep
Merchant knowledge-base support agent: teach it your policies with "learn: ...", it answers customers from the local KB - knowledge never leaves your Box.
What it does for you
Merchant knowledge-base support agent: teach it your policies with "learn: ...", it answers customers from the local KB - knowledge never leaves your Box.
How to invoke
Runs on Zhimao Box (chat via WhatsApp)Box · Self-chat “客服”; teach with “学习:shipping policy”; inbox mode + allowlist for customers
Sample WhatsApp / chat triggers
- 客服
- 售后
- 知识库
- 接待
- 退换货
- 退货政策
After install, in WhatsApp “Message yourself”, send “help” or the triggers above. For customer inbox, switch to inbox mode + allowlist.
Data it can use
- 🔐
Sandboxed (no data access)
Runs isolated; reads none of your account data
After install, this assistant runs with restricted permissions: it can only access the data listed below; any over-reach is rejected.
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