Key points for balances, accounts, and orders
This section summarizes where to look when you recharge, pay, fulfill, or reconcile. It is not a guarantee of returns, FX, or tax outcomes, and not a prediction for any specific case. Your rights and obligations against the platform and counterparties follow registration agreements, privacy terms, the specific order, payment proofs, and executed contracts.
- Payment schedules (including staged milestones), payment status, fulfillment, and receipt milestones are governed by the order detail page and platform records—keep order IDs and PSP receipts.
- Points, wallet balances, or other internal instruments and how they apply to an order (eligibility, burn order, refunds) follow the points rules, admin configuration, and on-screen order terms—flows may differ by product line.
- For payment mismatches, duplicate charges, fulfillment, or settlement issues, use in-product trails (orders/messages) and file per policy. Outcomes depend on facts and the governing agreements.
Order and payment loop (summary)
The steps below describe a typical loop you can map to order statuses; UIs, permissions, and carve-outs follow the live product and the terms you confirm per order.
- Buyer sideBuyers start from Zhimao Mall inquiries or accepted RFQ quotes.
- Both partiesAfter terms are confirmed, one platform order is created in the shared state flow.
- Both partiesPayment milestones follow order terms and remain traceable on-platform.
- Seller sideFulfillment, logistics, and delivery progress are tracked as order milestones.
- Both partiesDisputes follow contracts and platform policy, with operations support when needed.
- Platform records / settlementCompleted orders move to settlement and reconciliation with auditable records.
The roles shown are a common division of labor and do not rewrite contractual allocation of duties.
Scope and boundaries
- This page describes order/payment/settlement flow, not guaranteed returns.
- Platform support does not replace buyer/seller responsibilities for title, quality, or tax.
- Fees, deposits, and policy versions follow executed agreements and active admin policy.
Relation to one-stop managed service
One-stop managed service is a supplier-side business cooperation package (buyer development, matching, tooling, and trade-service coordination). After review and listing, actual trades still execute in the same unified order and payment loop.
Common questions
Payment failed or the order payment status is stuck—what should I do?
Compare your PSP receipt with the order page; if they disagree, contact support with the order ID. Whether payment is effective and whether fulfillment proceeds follow system validation and applicable rules.
How does recharge relate to order payment?
Accrual, spend, holds, and offsets for points follow the Points Rules page and the disclosure shown at purchase/checkout—this hub does not add promises beyond those instruments.
Who handles invoicing and taxes?
Invoice issuer, tax treatment, and cross-border liabilities depend on your contract with the counterparty and applicable law—the platform is not automatically a tax representative for either party.
Will these processes or this page change?
Processes may change for compliance, product updates, or risk controls. Material contract changes will be surfaced as required by your registration agreement. Continuing to trade implies you review notices and updated terms.